Our company is the people we hire. We aspire to build a team of smart, high-caliber players that inspire each other to excel yet are not afraid to leave egos behind, roll up their sleeves and fix what doesn’t work. We don’t believe in micromanagement and trust our team to take full ownership of their responsibilities. We believe in transparency as a way to build trust, break communication barriers, and align towards a common goal. Finally, we want our people to stay and grow with the company and the only way to achieve this is by providing them with above-market-rate compensation, premier benefits, and generous stock options.
We're looking for a Customer Success Manager to join our founding team. It will be an amazing opportunity to develop a customer success playbook and work closely with serial entrepreneur founders. This position has a big upside for promotion downstream.
About you
You’re excited about startups, software, and AI
You enjoy tinkering with software, hacking, and debugging software issues
You have great interpersonal and writing skills
You have empathy for customers and you are a good listener
You like to teach, coach, and consult
What we look for
5+ years of relevant experience in software Customer Success, IT professional services, and/or software sales engineering. Alternatively, experience working at a self-performing General Contractor or specialty subcontractor as a project or purchasing manager.
Good understanding of general ledger principles in accounting
Understanding of computer networking and security principles
Proven track record managing and growing a portfolio of customer accounts with high NPS and low churn metrics
Ability to communicate customer requests and product issues to engineers
Benefits
Flexible time off
Equity awards
Gym reimbursement
Annual personal development fund
Swanky new work laptop
Regular offsites at fun locations